Returns Policy

If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply let us know you wish to return it amd then return the item to us in its original unused condition within 14 days of receipt.
 

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge.

Faulty/Damaged Items:

Please check your item as soon as you receive it to make sure it hasn't been damaged in transit. If damage has occurred, please contact as soon as possible to arrange a repair/replacement or refund. The cost of returning an item damaged in transit will be convereed by White Rose Glass Art.

We are not liable for items that have been damaged after the return window has closed.

Custom Orders:

We can't accept returns on items that have been personalised or for custom made orders. Once we start to make a custom order it can no longer be cancelled. Please contact us as soon as possible to see if cancellation is possible or if you wish to make changes to your order.

Please note:
Goods will only be accepted for return if they are returned within 14 days of delivery, unless we have notified you otherwise.
 

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
 

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
 

Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.